Return PolicyAt, customer satisfaction is important, and the company stands behind its products. However, returns and exchanges must be received within 30 days of purchase and the product must be returned in its original packaging, in as new and resalable condition. No returns or exchanges are accepted for used products, videos, CD's, DVD's, special orders, customized merchandise, club or team orders, jocks, or undergarments. Shipping costs for returns due to customer error are the customer's responsibility, and there is no restocking fee for returns or exchanges, except for uniforms, where there is a 15% restocking fee for all team orders of 10 or more, and a 25% restocking fee for orders over $1000. Payment is accepted via credit card, PayPal, and e-checks. Purchase orders require a minimum amount of $100, and payment is due within 30 days. Exchanges are available for different sizes, colors, or items. Refusal of a package will result in original and return shipping charges being charged to the original form of payment. Orders to Canada may take an additional 1-3 business days to ship, while orders to Hawaii, Alaska, and military personnel are shipped using different shipping methods. The company does not deliver to P.O. Boxes via UPS. All information provided by the company is on an "as is" basis, and the company is not responsible for errors, pricing, or availability changes without notice. The company collects customer information to improve the overall shopping experience with them.